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business

Resolve Tickets Faster Without Growing Your Team

Compass drafts accurate replies, triages incoming tickets by urgency, and learns your support playbook so every customer gets a fast, consistent answer.

Features

Capabilities

Intelligent Triage

Automatically categorizes and prioritizes incoming tickets based on urgency, sentiment, and customer tier.

Response Drafting

Generates empathetic, on-brand reply drafts that your agents can review and send in seconds.

Knowledge Base Search

Instantly surfaces relevant help articles, past resolutions, and internal documentation for any issue.

Escalation Detection

Identifies frustrated customers and complex edge cases that need human attention before they escalate.

Resolution Tracking

Monitors response times, resolution rates, and customer satisfaction to highlight what's working and what's not.

Examples

See It In Action

Customer says they were double-charged for their March subscription. Draft a reply.
I've drafted a reply acknowledging the double charge, confirming you'll process a refund within 3-5 business days, and including a direct link to their billing history. The tone matches your brand voice: empathetic but efficient.

Audience

Who Compass Is For

Support team leads managing high-volume ticket queues with lean teams

SaaS companies scaling support without proportionally scaling headcount

Customer success managers proactively monitoring account health signals

E-commerce businesses handling seasonal spikes in customer inquiries

FAQ

Frequently Asked Questions

Deploy Compass in Under 60 Seconds

No servers, no code, no hassle. Your AI assistant is one click away.